Shipping Info

We make best efforts to ship your products to your desired destination in the most economical way possible given your geographic location. 

The most economical means of transportation is typically Midland, however in some cases we will utilize a local regional carrier.

We offer free shipping on all orders with a minimum purchase amount.  Please contact your local Chandler representative to discuss what best suits your needs based on order frequency, geographic location and potential weight restrictions.  We cannot be held responsible for goods lost or delayed by common carrier, international or US Customs departments or by 'acts of God'.  If you have any questions or problems, please call customer care toll-free at
1-800-363-9611 for assistance.

Stock items may be returned for credit within 30 days of receipt. Non-stock items are subject to a 25% restocking fee and may be returned for credit, less 25%, within 30 days of receipt. Refunds will be issued within eight weeks of receipt of a return. Please note that customers are responsible for paying all shipping and packaging costs to return their products.

Return Policy

If you would like to return or exchange an item, please call customer service at 1-800-363-9611 or contact us via e-mail at [email protected]. You will need to provide us with the following information:

• Original method of payment
• Original order number

You will then receive a return authorization (RA) number which must be included with your return shipment. Please note that we cannot accept items returned without an RA number. Please note that all refunds will be processed in the original method of payment (E.G: Credit card payments will be refunded onto your credit card and so forth). Customer is responsible for paying return freight cost.

We do not accept returns or exchanges on the following items:

• Any merchandise returned 30 days or more after the date of delivery
• Any sale merchandise
• Any product chemical product that is opened, missing the original packaging or identification tags
• Special Order. Once a customer confirms a custom order, payment is processed and the order cannot be cancelled, amended or exchanged.
• Should you receive a defective item, Chandler will incur the costs to remedy the issue.
• Any defective item(s) may be repaired or replaced. Please note that all defective items(s) are subject to inspection.

Should you receive an item that you did not order, Chandler will incur the costs to return the item to our warehouse and ship you the appropriate item.

Please call customer service at 1-800-363-9611 or e-mail us at [email protected] to receive an RA number.